A little disappointed, felt like a 2nd class citizen, not a Mercedes owner. Then after I was told I needed an air con decontamination but I had already paid extra for this with a choice of fragrance. The car actually smelt like rotten eggs and not a fragrance. About a week later my AdBlue light came on to say low on AdBlue so obviously, this was not checked and I wonder what else they missed. This does not give me confidence that everything was done correctly.

Wouldn't recommend

The workmanship and service itself appears to have been performed to a high level, however required almost 8 hours! If it becomes clear when the vehicle is dropped off at 9am that the owner will be waiting nearby/in the dealership then why make that one of the last vehicles to be serviced that day? Working from the waiting area was a pleasant experience with refreshments provided, however it shouldn't require literally all day to perform a simple MOT and service.

Would recommend

Overall cost of service & MOT was as quoted. Customer service was excellent also.

Would recommend