Making a Booking
Why Do You Need My Vehicle Registration?
Why Do You Need My Postcode?
Can I book a garage the same day?
How far in advance am I able to make a booking?
Do I pay anything upfront?
How Do I Choose a Time For My Booking?
How Do I Choose a Time For My Booking?
Using the Garage Comparison Site
How Do I Compare Garages?
How Do I Add or Change Products As Part of My Booking?
How Do I Use Search Filters?
How Do I Change the Order the Results Are Shown In?
How Do I Change My Vehicle?
How Do I Edit My Postcode?
Can I See the Garages on a Map?
How Are Prices Calculated?
Cancelling or Amending a Booking
How Do I Change the Date of My Booking?
What Should I Do If I Am Ill or Need to Self-Isolate On the Day of My Booking?
How Do I Cancel My Booking?
What Happens If the Garage Contacts Me and Says They Are Unable to Fulfil My Booking?
Problems With Your Booking
I’m Worried the Garage Won’t Honour My Booking
The Garage Has No Knowledge Of My Booking
The Garage Has Cancelled My Booking
Why Has the Garage Charged Me More Than the Price Listed on BookMyGarage?
I’m Not Satisfied With the Service I Have Received; What Should I Do?
Garage Availability
How Do I Find Out More Information About a Certain Garage?
How Can I View the Opening Times of a Garage?
How Do I Book a Garage For a Specific Day?
Collection and Delivery, Customer Drop-Off & Loan Car Options
What is Vehicle Collection and Delivery?
How Do I Add Collection and Delivery to My Booking?
Why Can I Not Select Vehicle Collection and Delivery As Part of My Booking?
Can I Have My Vehicle Collected From One Address and Returned To Another?
I Need My Vehicle Collected But I Can Get to the Garage to Pick it Up; Can I Still Book Collection and Delivery?
What is a Customer Drop-Off?
How Do I Add Customer Drop-Off to My Booking?
What is the Loan Car Option?
How Do I Request a Loan Car?
Why Can’t I Add a Loan Car or Customer Drop Off to My Booking?
How Can I See Which Garages Offer These Services?
SecretService™
Why Can’t I See the Name of the SecretService™ Garage I Want to Book With?
Why Can’t I See the Garage’s Location on the Map?
Where Can I Find More Information About SecretService™?
Reviews
Where Can I Leave a Review For the Garage?
When Will I Receive an Email Inviting Me to Leave a Review?
How Do I Leave a Review For the Garage on BookMyGarage?
How Do I Leave a Review for BookMyGarage (The Comparison Site Itself)?
Why Can’t I See My Review on the Garage’s Listing?
Miscellaneous
How Do I Create a BookMyGarage Account?
How Do I Opt Into Marketing Emails?
How Do I Opt-Out of Marketing Emails?
How Do I Delete My BookMyGarage Account?
Do You Send MOT Reminder Emails?
Do All Prices Include VAT?