Secret Service Newbury

Reply from Secret Service

Thank you for your feedback. I am sorry to learn of your experience when visiting us. Having reviewed the matter, it appears your booking was not correctly processed before your arrival, and I appreciate how frustrating this must have been, particularly when you had a booking confirmation. We are currently investigating internally how this administrative error occurred and are working with our central bookings team to ensure the appropriate processes are followed. We are also reviewing our booking procedures to help prevent similar issues from happening in the future. Thank you for bringing this matter to our attention, and please accept our apologies for the inconvenience caused.