Secret Service West Bromwich

Reply from Secret Service

Thank you for taking the time to share your feedback. I'm sorry to read that you left feeling disappointed with your experience. We always aim to ensure our customers are fully informed before any work is carried out. In this instance, the costs for the work were discussed in advance and were also detailed on the job sheet, which was signed prior to the repairs being carried out. That said, I'm sorry to hear that you still felt the costs were not made sufficiently clear. We certainly never want any customer to leave feeling this way, and we'll use your feedback to review how we communicate estimates and authorisations to ensure there is no room for misunderstanding in the future.