Invicta Motors Ford Ashford

Reply from Invicta Motors Ford Ashford

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the timescale and the cost of the additional work. Unfortunately, some parts are not always available immediately, and on this occasion we had to wait until the following day to source the required parts. We appreciate that this can be frustrating, and we apologise if the expected timescale was not communicated clearly enough at the time of booking. Regarding the additional work, we always aim to provide a clear explanation of any further repairs required and ensure customers are aware of the costs before proceeding. We’re sorry you felt the extra work was expensive, and we’d be happy to discuss the invoice with you if you would like further clarification. Thank you again for your feedback—it helps us improve our communication and service.