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Established in 2008, we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service. Each Eden dealership is well recognised and a reputed business in the communities in which we operate, in part due to having developed a culture which is demo...Read more
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Timothy
Verified Booking
Score: 4.75/5
Review left: 24/01/25
Very quick, professional and good service.
Would recommend
Trevor
Verified Booking
Score: 4/5
Review left: 17/01/25
I dropped car off first thing and was asked what time I'd like to collect, 3pm. I arrived around 2.40pm and handed over my service book to be stamped etc. No-one said how long it would be just they had to sort the paperwork. I saw the car in the car park all clean so thought it was ready. about 45 mins later I was told it was just going for the MOT, no hot drink was offered. Communication could have been much better. Staff were courteous, service and MOT seemed fine. Thanks
Would recommend
Reply from Eden Vauxhall Exeter
Thank you for taking the time to share your feedback. We're glad to hear that you found our staff courteous and that your service and MOT went smoothly. However, we sincerely apologize for the miscommunication regarding the timing of your MOT and for not offering a hot drink while you waited. Your comments are invaluable in helping us improve, and we will certainly review our processes to ensure better communication and a more comfortable experience for our customers in the future. If there’s anything further we can do to assist you, please don’t hesitate to get in touch
Annalee
Verified Booking
Score: 5/5
Review left: 16/01/25
Very happy with service
Would recommend
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