Eden Camberley Vauxhall

Reply from Eden Camberley Vauxhall

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand your frustration. We sincerely apologise for the confusion regarding the expected completion time of your service. We appreciate that travelling 45 minutes to our garage, only to find the timescale differed from what you had been told when booking, was both inconvenient and disappointing. We understand why waiting for several hours was not a practical option. This is not the level of communication or service we aim to provide, and we will be reviewing what happened to help ensure clearer expectations are set when appointments are booked.