Invicta Motors Croydon
About Invicta Motors Croydon
At Invicta Motors, we go above and beyond to ensure that every customer feels valued and appreciated. We have a state-of-the-art service center staffed by highly skilled technicians. Our service department is equipped with the latest technology and tools to provide efficient and reliable maintenanc...Read more
Manufacturer Trained Staff
Winning Customers Across The UK
Motoring heritage since 1923
Customer Reviews
Reviews Summary
AI Generated
Reviews are mixed, and the experience seems to depend largely on how the booking was made. One customer praised the garage for its helpful, well-informed customer service, but two others who booked through a third-party platform found that their appointments were not recognised or confirmed. Communication could be clearer here, as unanswered calls and emails left those customers without a booking, and the garage may benefit from confirming how it handles bookings made through external sites.
Booked through bookmygarage.com, got a confirmation email, and a few reminders. Turned up at the garage to be told they do not have my booking, and book my garage.com are not able to book services with them, customers can only book direct, not through third parties. So I had organised lifts/ childcare and planned for the same when it was pick up time, for no reason.
Reply from 
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the inconvenience you experienced. I’ve looked into your booking, and I can confirm that the garage is listed with BookMyGarage. When your booking was made, we sent a booking confirmation email to the garage on 09/02/2026, followed by a booking reminder email on 19/02/2026. In addition to these notifications, every garage listed with us has access to their own garage portal, where they can view and manage all bookings made through our platform. We will be contacting the garage directly to discuss what happened and ensure they are reviewing and managing their bookings correctly to prevent situations like this from occurring again. Kind regards
Good customer service and well informed
After booking via Book My Garage, we heard nothing from Dees. As the date of the service approached we telephoned Dees four times leaving messages for a call back. We had no calls back. We tried a final email to them, again, no response. Without a confirmation of booking we had no choice but to book elsewhere.
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