Garage Address
Opening hours
About Car-Nect Auto Group Ltd
FREE MOT with Full Service
We offer Student Discount
Car-Nect is proud to be part of the Bosch Car Service Network. We provide a friendly first class service at better prices with a national guarantee from Bosch. Whatever the make and model of your car or van we can take care of it.
Extra Services offered
Show All
Reviews and Ratings
Keith
Score: 3/5
Review left: 14/07/22
Left car at 8:45 at garage for service. No contact until 17:45. Collected car to find there was a £55 extra charge for special oil. so it needed special oil point is he did not tell me of extra cost before doing the work.Took car home everything seemed ok.Then noticed service interval indicator not reset. He said he thought he had reset it but because car is new model did not know how to reset it. He said he would look into it and phone when he found the solution. 14days later still waiting!☹️
Wouldn't recommend
Reply from Car-Nect Auto Group Ltd
Thank you for taking the time to leave a review.. By way of explanation re: the oil upgrade: The service was booked through a third party platform (Book My Garage) which automatically creates the estimate. However, in this instance, it was incorrect and had not allowed for the oil upgrade. Therefore, we charged this at cost of £50 and discussed this with the customer when he collected the vehicle. He acknowledged that he knew the oil was approximately £90 and that the service was almost half the cost of that quoted by Jaguar. I amended our pricing structure on Book My Garage that day to avoid this problem occurring again. Re: service indicator: Service indicators can be problematic and often need re-setting. It is not the case that the technician did not know how to re-set it. However, our service manager spoke with the tech but then forgot to call the customer back and for that we apologise. Our service manager has since called the customer and the review is being retracted.
Barry
Score: 4.75/5
Review left: 17/06/20
Great service as usual from these Chaps..
Would recommend
Reply from Car-Nect Auto Group Ltd
Hi Barry, Thank you for taking the time to review us. We really appreciate it and look forward to seeing you again in the future. Best regards Car-Nect Team
paul
Score: 5/5
Review left: 18/06/19
happy with the service and all the work
Would recommend