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About Auto-Serve Garages
Bosch Car Service Centre
Class 4, 5 & 7 MOT's
EV & Hybrid vehicle capability
Established in 1990, Auto-serve Garages in West Bromwich, A Bosch car service centre, is a family run business offering an experienced, efficient and professional service. Our purpose built 6000 square foot workshop and additional 2500 square foot unit, contain no less than eighteen undercover bays ...Read more
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Reviews and Ratings
Chris
Verified Booking
Score: 1.5/5
Review left: 08/11/23
I took my car in to have the brake pads and discs changed. However, one of the workers there used excessive force and managed to damage my wheel locking nut key so instead of accepting fault, they then called me up and said whoever put the wheels on in the first place must’ve over and tightened it too much, and said I need to pay £100 for a new set of locking nuts,I told them just to leave them off as I couldn’t afford it. Can’t believe they had the audacity to damage it and not accept liability
Wouldn't recommend
Reply from Auto-Serve Garages
Good afternoon Chris, Thank you for your feedback, however this is not an accurate account of events. Firstly, the locking wheel nut key broke on REMOVAL of the wheel nut, may I add the only wheel nuts that had been overtightened were on the road wheel from which you had a tyre replaced by a third party over the weekend prior to returning to us for the brake work. Excessive force can not be applied on removal, especially when using a hand tool. The price quoted was to replace the locking wheel nut set. What you have also failed to add here is that we then proceeded to remove the other locking wheel nuts and replaced them with normal wheel nuts at zero cost to yourself as well as providing a courtesy car for to use, at short notice, whilst the work was carried out.
Khashayar
Verified Booking
Score: 5/5
Review left: 29/08/23
professional
Would recommend
Reply from Auto-Serve Garages
Good morning Khashayar, thank you for taking the time to leave us a 5* Review !
Chris
Verified Booking
Score: 5/5
Review left: 14/08/23
Was given constant communication on the status of the Car which put my mind at ease. They also did amazing job at remedying the issues with the car.
Would recommend