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Garage Response: Thankyou for taking the time to leave my garage your feedback. We take all our reviews and customer perceptions of our garage seriously so would like the opportunity to put your mind at rest. You initially booked in for a Brake Fluid change and coolant change. It is standard practice when undertaking a coolant change to disconnect the hose from the radiator to drain out any old coolant and water from the system. We undertook this on the forecourt of the garage where we could drain it without causing too much mess in the workshop. We then drained the system, reconnected the hose and topped back up the radiator with water and new coolant. When refilling the radiator there is always air in the system which will cause water to spit out the top and will require a further top up which is what we did. When you raised your concerns to my son (the technician working on your vehicle) about what was happening he called myself and my husband on our day off to ask how best to resolve your concerns as you didn’t believe him. I advised him to complete the job on the coolant change and only charge you for that part of your booking. After receiving your review I can confirm I have viewed our cctv which covers inside and outside the garage and your coolant change was undertaken correctly as said. As I mentioned in my email to you earlier in the week I would be happy for you to call in to speak with myself or my husband and we can show you the footage to put your mind at rest. I hope this response is what you were seeking and you can rest assured that the work you requested was completed to our usual high standard. You have my personal number from the email I sent and I would be delighted to meet with you again should you wish to discuss this further Best regards Theresa and Kevin

Garage Response: Thank you for your review we are glad you are happy with the service Teresa Hatcher Office Manager