We’re excited to introduce our new AI Service Assistant for garages, designed to capture bookings around the clock and support customers whenever they need it. Built to sit directly on your website, it answers queries instantly using your own FAQs, pricing and availability, guiding customers through a seamless journey from first question to confirmed booking, even when your garage is closed.

What is Intelligent Website Assistant?

Intelligent Website Assistant is a booking‑first digital assistant that sits on a garage website. Operating 24/7, the AI assistant reduces telephone call volumes while increasing confirmed bookings with a seamless online customer journey. This enables garage staff to focus on the day’s workload, deal with complex issues and undertake high‑value conversations.

More than just a chatbot, it is a website booking assistant built specifically for garages that have their own website, powered by BookMyGarage. We use the garage’s live pricing, availability, lead times and bespoke FAQs to guide customers from first question to completed booking confirmation.

Intelligent Website Assistant Works Like Another Member of Staff

Customers interact with the assistant in the same way they would a member of staff. They can ask service or repair questions, enter their registration to receive vehicle‑specific answers, view accurate prices and available dates, ask follow‑up questions, complete an end‑to‑end booking, and receive an instant booking confirmation. Designed to hold natural conversations rather than take part in a scripted Q&A, the AI assistant delivers a human‑style rather than robotic experience for your customers.

Video Avatar, Voice & Chat Bots Available

Garages can choose one of three products which all share the same intelligence, booking logic and the garage’s real-time pricing and availability:

·       Chat Bot is a text‑based Q&A functionality included with websites and is the ideal entry‑level automation choice

·       Voice Bot holds conversations with consumers (without visuals), providing higher interaction capabilities than text at a lower cost than the video option

·       Video Avatar Bot is the premium flagship offering with the ability to speak naturally to customers, its strong engagement features will be a key differentiator for garages keen to punch above their weight and standout against the competition

Our chief marketing officer Jessica Ruddick said: “We have developed a genuine booking assistant that uses real-time data and availability, so both garages and customers can be confident that a real booking has been made with full transparency.

“By designing three different levels, garages can take their first steps on their AI journey knowing the feature can grow with their business, because the same intelligence is deployed across all products.

“Once we embarked on our own AI journey, we were committed to creating something that makes a noticeable difference in streamlining garage operations and ultimately capturing more bookings from their own website – 24/7.”