VRS

39 Reviews

Available from: 06/03/26

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Silver Tier

About VRS

The Vehicle Repair Specialists - We are one of the leading vehicle repair specialists in Glasgow and surrounding areas. As an experienced operational fleet maintenance and repair centre we have extensive experience working within the fleet management and leasing industry with packages to suit your n...Read more

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RAC Approved

SMTA Member

Customer Reviews

4.43•39 reviews

Reviews Summary

AI Generated

Customers frequently praise the garage for friendly, professional staff, competitive pricing, and efficient service, with many expressing strong satisfaction and willingness to return. However, a small number of reviewers raised concerns about communication and reliability, noting instances where the garage was unexpectedly closed without prior notification or where promised timescales were not met. Occasionally, customers mentioned issues with pricing transparency, particularly regarding differing cash and card rates, which may benefit from clearer upfront explanation.

Value

Staff helpfulness

Quality of work

Communication

1.0/5.0

Verified

“Was closed....”

Booked in for 22nd showed up at 9am as i was booked in for MOT in the morning,no one was there. Gates locked waited 40 min. No one showed. Took a half day off work to book this is! Shambles AVOID AT ALL COSTS

Wouldn't recommend

Reply from VRS

Sorry for your poor experience due to the time in which our premises were closed. The closure was due to unforeseen circumstances. Book my garage were made aware of the closure on 15th and were asked to pause to account for future bookings until the account was reactivated to avoid customer disappointment. We do sincerely apologise.

1.0/5.0

Verified

“Poor communication”

I booked a service, tried to call a few times to confirm and got no answer. Turned up to find the garage closed. A member of staff advised (through the fence) that they were closed due to “problems” and had been for a few days. No apology given. No attempt was made to contact myself. Went out of my way to get there for them opening. Would not recommend.

Wouldn't recommend

2.3/5.0

Verified

“Manager needs to sort attitude”

Went to get an MOT and service and came out with more issues than started with. Wiper fluid wasn't working after mot passed - turns out a fuse was blown. Created a puncture in tyre, Again passing mot with this and claiming it had not happened in the garage when it wasn't there when dropped off. Communication about a part being delivered was not clear and brought further issues. The attitude of the manager was atrocious stating 'are you finished' when trying to state my concerns with the service.

Wouldn't recommend

Reply from VRS

In regards to your review, the vehicle did not leave our premises with more issues than what was first presented to us at the time of MOT, as you know washers and wipers are part of MOT inspection, at the time the vehicle was presented for MOT, wipers and washers worked, however you collected this vehicle and then brought it to our attention that the screen wash wasn't working, we asked you to bring the vehicle back to which we found the fuse had blown, which we replaced free of charge. Also in regards to the puncture, we also repaired this free of charge. In regards to the part being delivered, this is a part we ordered for you and charged you no labour to fit.

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Garage Address

VRS3 Katrine AvenueBellshillML4 3LS

Opening hours

Monday: 9:00 AM to 6:00 PM

Tuesday: 9:00 AM to 6:00 PM

Wednesday: 9:00 AM to 6:00 PM

Thursday: 9:00 AM to 6:00 PM

Friday: 9:00 AM to 6:00 PM

Saturday: 9:00 AM to 4:00 PM

Sunday: Closed

GARAGE TYPE

SERVICES & PACKAGES

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VRS

About VRS

Customer Reviews

Reviews Summary

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