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Vertu Honda service departments offer an honest and fair car service in partnership with Motor Industry Code of Practice. Our car service receptionists have expert knowledge and can offer advice on car servicing and repairs. We have heavily invested in the latest diagnostic technology to ensure we ...Read more
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James
Verified Booking
Score: 4.75/5
Review left: 20/03/24
All I will say is that they were very professional, polite, helpful and courteous. Would recomend to anyone who is thinkink of using them. I will certainly use them again.
Would recommend
Rob
Verified Booking
Score: 1.25/5
Review left: 18/02/24
Engine Management showing on my car so Booked it in at 8.10am for a diagnostic test to find out why my car is showing a P0171 on my basic test equipment but me thinking Honda garage would pinpoint the fault without any problem, How Wrong I was. Called me at 13.15pm saying couldn’t find any fault until I told them engine needs to running for a good 20mins until eventually the error showed up for them,but it was a complete waste of time they don’t have the equipment to pinpoint the fault.
Wouldn't recommend
Reply from Vertu Honda Durham
Afternoon. The vehicle was booked in for an all day appointment. As mentioned we found a generic fault code. Martin the service advisor discussed in detail how this would require further investigation. Possible faults included spark plugs, fuel filter, valve clearances & oxygen sensor. We also mentioned this could be down to the fuel which type which was also been used. Unfortunately the customer expected a full vacuum or pressure test carried out on the day of booking - This also would not of been covered within the initial £90.00 diagnostic fee. I would like to add the customer was not not charged at all for the technicians time.
RICHARD
Verified Booking
Score: 5/5
Review left: 07/01/24
Nothing a problem, did extra checks I asked for.
Would recommend