Richard Hardie - Silverlink
About Richard Hardie - Silverlink
Here at Richard Hardie, we’re proud to be able to deliver comprehensive new and used car solutions to the North East of England, with a heritage spanning five decades, and a constant commitment to delivering unbeatable customer care. We strive to make your experience with us a special one so whethe...Read more
Trusted locally for over 50 years
Family owned business that cares
Fully trained technicians
Customer Reviews
Reviews Summary
AI Generated
Richard Hardie receives strong praise for friendly, helpful staff, competitive pricing, and efficient service, with many customers highlighting good communication and the convenience of quality loan cars. However, pricing transparency could be clearer, as a small number of reviewers raised concerns about unexpected charges or discrepancies between quoted and final costs. A few customers also experienced scheduling issues or delays, suggesting the garage may occasionally benefit from improved booking coordination and more accurate time estimates.
I booked MOT online to then be told by the garage they don't always check online bookings and I would have to wait 5 days before they could do the MOT.
Reply from 
We are sorry to hear about your experience, when your booking was made, we sent a booking confirmation email to the garage on 09/03/2026. In addition to these notifications, every garage listed with us has access to their own garage portal, where they can view and manage all bookings made through our platform. We will be contacting the garage to ensure that they are using these systems accordingly.
Top class service very helpful and polite would definitely recommend them
A great service from the team at Richard Hardie. Only improvement could have been a confirmation direct from garage for vehicle drop-off time
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