Pinewood Garage Limited
About Pinewood Garage Limited
Pinewood Garage Ltd is a local family run business serving the local community since 2016 in Cold ash, Thatcham. Our technicians have over 40 years of experience and we are a "One Stop Shop" when it comes to vehicle maintenance. We carry out MOT, Service, Repairs, Air Con Service, Tyres, Laser Whe...Read more
Payment Assist Available
Over 40 Years Experience
AA & RMI Approved
Customer Reviews
Reviews Summary
AI Generated
Customers are overwhelmingly positive about Pinewood Garage, repeatedly praising friendly, professional staff, clear communication (including condition videos) and fast, efficient MOTs and servicing. Frequent strengths mentioned are helpful short‑notice support, honest advice, good value and convenient pick‑up/drop‑off. A few isolated negatives point to a booking mishap, one contested expensive repair and a disappointing free car wash, but such complaints are rare among the many five‑star reviews.
Impressed I got a video of car inspection and detailed phone calls. Really efficient and friendly and most of all, great communication. Really pleased
Initially booked up for a service via bookmygarage, but the booking never got to the garage. I called the garage to re-arrange. The staff were friendly and explained everything. I did book the free car wash and vacuum, if I had had to pay for it I would have been very disappointed as it only looked like it had been vacuumed.
Reply from 
Thank you for taking the time to share your feedback David. We're very sorry to hear about the confusion surrounding your service booking and the disappointment with the car wash and vacuum. We’d like to clarify that the booking was sent to the garage promptly on 7th August at 11:45am, with a follow-up reminder at 12:31pm the same day. Unfortunately, it appears these communications were not opened by the garage, which led to the misunderstanding. We understand how frustrating this must have been and sincerely apologise for the inconvenience caused. We also regret that the complimentary car wash and vacuum did not meet your expectations. Your comments have been noted and will be shared with the garage to help improve the quality of their services. Thank you again for your feedback, it helps us ensure a better experience for all our customers.
I received an email confirmation from Sheraz at Pinewood Garage and regular reminders from book my garage. On the day of the service and MOT when someone finally came to unlock the gate to Pinewood garage, I was informed nobody was coming today to the service section, they were off sick!! Sheraz is the only mechanic!!
Reply from Pinewood Garage Limited
Dear Karin I am sorry to hear that you had to make a journey with on the day we were closed. The phone number provided by yourself on the portal in "incorrect". I did mention in the email that you have provided us with incorrect number which does not go through hence i was unable to contact you to inform you that we had to close the site on Friday which is a rare occurrence. I hope this explains the communication issue. Best Wishes Sheraz
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