Motorsafe rescue

Reply from Motorsafe rescue

Thank you for your time leaving us this fantastic review

Reply from Motorsafe rescue

Thank you

Reply from Motorsafe rescue

We are sorry to hear that you feel disappointed and apologise that your experience did not meet your expectations. However, we feel it is important to clarify that this review does not accurately reflect your Book My Garage experience. The vehicle reviewed was your wife's Volvo, which was the first booking we completed for you through Book My Garage. We also successfully serviced your own vehicle, and you were satisfied with both the service and our technician. The concerns raised relate to a separate private arrangement, not to either of your Book My Garage bookings. As no work was carried out under that arrangement, we promptly refunded your first instalment and processed your request to cancel the finance agreement at the earliest opportunity. We always aim to resolve any issues professionally and respectfully ask that reviews accurately reflect the service received through the relevant platform Regards Motorsafe rescue