Lookers Star City

Reply from Lookers Star City

Thank you for taking the time to leave your feedback. Firstly, please accept my apologies that your experience did not meet your expectations, particularly regarding the speed of service and communication. We understand how important clear updates and efficient service are, and I'm sorry if we fell short on this occasion. With regard to the additional work recommendations, I'd like to reassure you that as part of every visit we carry out a complimentary vehicle health check. This is designed to identify any items that may require attention, particularly those that could affect the safety or reliability of your vehicle. Any work we recommend is entirely advisory, and there is absolutely no obligation for customers to proceed with repairs through us. We always aim to provide transparent information so that our customers can make informed decisions about the maintenance of their vehicle. Thank you again for your feedback. We value all customer comments as they help us improve our service.