Johnsons Volkswagen Solihull

The staff were friendly. I really enjoyed receiving a video explaining the findings, that’s something I’ve never had the privilege of seeing before. Only critique would be communication. I left the car at 8:30 but had heard nothing by 15:30 so called to chase. I actually didn’t learn my car had passed its MOT until 17:34 when I was in fact already on the way to collect it as I was aware they close at 6. This was fine given it passed but there would have been no time for remedial work otherwise.

Was very Happy with the service and the were very helpful and kind to me

Booked AC recharge on car 2/3 weeks before the appointment, same day I contacted the dealer to confirm I wanted waiting appointment and was advised it would take 30 to 45 minutes and was fine. I did not received received any further calls. So ion the day I contacted the dealer to bring it down as normal. However a few minutes after the Service Manager called me to say it could take a several hours to complete the AC recharge as they where to busy. Just the tone of his voice seemed to put me off