Elite Garages Shaftesbury
About Elite Garages Shaftesbury
Elite Garages are one of the South’s leading independent tyre, MOT and car service operators with a turnover in excess of £53 million and around 240 employees. Elite Garages is a family-run company covering the whole of the South and South East of England. The company recently celebrated 50 years ...Read more
Customer Reviews
Reviews Summary
AI Generated
Customers are overwhelmingly positive about Elite Garages Shaftesbury, repeatedly praising friendly, professional staff, quick and efficient MOTs and good value for money. Reviewers often mention helpful communication, honesty and a convenient town‑centre location with easy parking, and many say they will return or recommend the garage. The main criticisms relate to third‑party online booking and contact issues—several people reported misplaced bookings, an unexpected higher charge and missed callbacks—so booking direct and tightening booking/phone communications would resolve most negatives.
The booking online did NOT work. When I telephoned to confirm the booking, the Shaftesbury branch had no knowledge of it, so I had to re-book. The MOT itself was brilliant - on time, efficient, friendly, almost everything. I was charged £50. When I had booked it online, the price had been £40. There is something wrong somewhere with these inconsistencies. The garage itself in Shaftesbury is recommended - the online booking process is not!
Reply from 
Thank you for bringing this to our attention James, although we're sorry to hear there was a discrepancy between the online booking price and the price you actually paid. Garages listed on our platform have full control over their pricing through their self-service portal, and it's their responsibility to keep this information up to date. It sounds like this may have been an oversight on the garage's part, and we’ll be following up with them to ensure their prices are accurate and aligned with what’s shown online. We appreciate your feedback, as it helps us improve the experience for all our customers. If there’s anything further we can assist you with, please feel free to reach out. Kind regards, BookMyGarage
Fantastic service, friendly and helpful.
Reply from Elite Garages Shaftesbury
Thank you!
Great service, friendly staff the only reason why I've gave 4 stars on the communication is because they said they'd ring to let me know when my car was ready but never did. When I tried to get contact it went to answer phone. Not a fan of when people when they don't keep to what they say. But other than that I have no issues with them and will go there for my MOT next year. Just need to work on the communication that's all.
Reply from Elite Garages Shaftesbury
Thank you!
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