Car Repairs Team

Reply from Car Repairs Team

Thank you for your feedback. We would like to clarify the situation professionally. Our opening time is 10:00, as also stated on Google. During the MOT, we informed you that the vehicle had failed. You advised us that you had an appointment to attend, so we understood that you needed to leave. We would also like to make it clear that we never pressure customers to have MOT failure repairs carried out with us. We understand that some customers may feel a garage is recommending repairs simply to make extra money, so we always leave the decision entirely to the customer. You are free to take the vehicle elsewhere for repairs if you prefer, and we respect that choice. Approximately an hour later, you changed your decision and asked us to proceed with the work. We are always happy to help, but clear communication is important, as changing arrangements after the vehicle has already been put on the ramp can cause unnecessary time and disruption. On this occasion, the vehicle had to be put