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Vertu Nissan Ilkeston

76 Reviews
Available from: 22/12/25
Exclusive discounts at a main dealerManufacturer trained techniciansWe are now cashless

About Vertu Nissan Ilkeston

Please note: Collection and Delivery not available on Saturdays At your local Vertu dealership, we only use the latest technology and employ the very best highly trained technicians. This ensures we have the skills and equipment to diagnose any problem quickly, making your service or repair faster a...Read more

Exclusive discounts at a main dealer

Manufacturer trained technicians

We are now cashless

Optional items may be suggested as per manufacturer recommendations

Nissan owners receive 12 months FREE RAC breakdown cover with a service (value £169).

Customer Reviews

4.55•76 reviews

Reviews Summary

AI Generated

Most customers praise friendly, professional staff, clear communication (frequently via video health checks), good value compared with other dealers and extras such as complimentary washes and loan cars. Many describe prompt, helpful service from booking to collection and appreciate detailed reports of work done. A minority report inconsistent experiences — cancelled appointments, poor or missing updates, incorrect parts/orders, occasional pressure to buy extra work and variable valet quality.

Value
Staff helpfulness
Quality of work
Communication
4.8/5.0
Verified
“Good service”
Would recommend
DavidNissan Micra
Review left: 07/11/25
2.0/5.0
Verified
“Had Nissan Quashai serviced and broke down after 30 miles”
Wouldn't recommend
MichaelNissan Qashqai
Review left: 27/10/25

Reply from Vertu Nissan Ilkeston

We’re very sorry to hear about your recent experience and truly regret that you felt let down by our service. Customer care is extremely important to us, and we take feedback like yours seriously. Following your comments, we’ve carefully reviewed the work carried out during your recent service and have confirmed that the procedures completed could not have caused the subsequent breakdown. We understand how frustrating it must have been to experience a problem so soon after your visit, and we genuinely sympathize with your situation. We also apologise if our communication came across as uncaring, that was never our intention. Our goal is always to be transparent and fair in our assessments and costs, We would welcome the opportunity to discuss further and restore your confidence.

5.0/5.0
Verified
“Easy service experience”
Would recommend
Bimal
Review left: 10/09/25

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Garage Address

Vertu Nissan IlkestonDerby RdIlkestonDE7 5FH

Opening hours

Monday: 8:30 AM to 5:00 PM
Tuesday: 8:30 AM to 5:00 PM
Wednesday: 8:30 AM to 5:00 PM
Thursday: 8:30 AM to 5:00 PM
Friday: 8:30 AM to 5:00 PM
Saturday: Closed
Sunday: Closed