Vertu BYD & Ford authorised Hartlepool

Excellent value for money,great customer service, highly recommended.

Asked them to check out an overheating issue whilst it was in, which they quoted me over £100 for. They then found the problem was two plugs which were left unplugged after previous work. Charged £95 and all they had done was plug the plugs back in! I had paid for a "major service" which they insisted did not cover this. Failed my car's MOT for a missing heat shield, which had been missing for the past 3 MOTs it had passed, including one at this garage. Paid for clean and hoover, can't tell.

I was in the waiting area whilst my car was being looked at,on several occasions I was updated on the progress. When my car was returned to me it had been valeted for no charge