Binley Woods Service Centre (Coventry)

Reply from Binley Woods Service Centre (Coventry)

Thank you for your review. We’re sorry to hear you’re unhappy, but we would like to clarify the situation. You were informed in advance that your vehicle had a severely corroded brake pipe and that replacing it could reveal further issues. After the repair, the master cylinder was found to be faulty, and we updated you immediately before carrying out any additional work. You also opted for an aftermarket part, and we explained that this could take longer to source, which contributed to the extended repair time. Throughout the process, we provided regular updates and did not proceed with any work without your approval. We always aim to be transparent and professional, and we regret that you feel otherwise. If you’d like to discuss this further, we’re here to help.