Plymouth Motors

Reply from Plymouth Motors

Dear Lee, Thank you for your review. We are sorry to hear that you were not completely satisfied with the service. We would like to clarify that the full service carried out on your vehicle included an engine oil change, oil filter replacement and air filter replacement. These are the items included within our full-service package. With regard to the oil appearing black, this is normal on diesel engines. Diesel engine oil can turn dark or black very quickly after being changed due to residual soot and carbon deposits within the engine. The colour of the oil alone does not indicate that the oil has not been replaced. We also take care to carry out the services paid for by our customers and would have been happy to discuss any concerns with you at the time. Kind regards, Plymouth motors