Mk city autos

Reply from Mk city autos

Thank you for taking the time to leave your feedback. We're sorry to hear that your visit didn't meet your expectations. We're sorry if our communication came across as less welcoming than intended, as we always aim to provide friendly and professional service. Regarding payment, we accept bank transfer as one of our payment methods, and we apologise if this was inconvenient for you. To carry out the full service, we needed to locate the locking wheel nut, which is commonly kept in the boot. This required us to move some of the items stored there. We always try to return customers' belongings as we found them, so we're sorry if your items were not replaced in a way that met your expectations. We appreciate your feedback and will use it to improve our service. If you'd like to discuss your experience further, we'd be happy to speak with you directly.

Reply from Mk city autos

Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. After speaking with you, we did attempt to return your call, but unfortunately we weren't able to reach you. We appreciate that you were expecting further communication, and we're sorry that the situation wasn't resolved before you made alternative arrangements. We understand how disappointing this must have been, especially as you chose to support a local business. We'll use your feedback to review our booking and communication process to help prevent similar situations in the future. If you'd be willing to get in touch with us directly, we'd welcome the opportunity to discuss what happened and see if there's anything we can do to put things right.