HiQ Tyres & Autocare Whiteley

Reply from HiQ Tyres & Autocare Whiteley

Good evening Agnes. I am sorry we we have fallen short of your expectations on this occasion. Regretfully we have had to implement a surcharge of £18.50 on vehicle services requiring any Oils. This is only a temporary measure during the crisis in the middle east. We have managed to swallow the cost of the oil increase since the crisis began and this has affected us hugely. As we have now seen oil barrel prices increase to over 150% of the normal price we were left with no option to implement this small surcharge on a temporary basis and will remove it as soon as prices stabilise. It is far from ideal we know but regretfully a necessity in these challenging times. We have displayed this across our reception area and are explaining this to all customers face to face in store but we are unable to implement a temporary increase on the website you booked on ( who also charge us for you making the booking through them). Again, please accept our apologies for your inconvenience.