Renault Staples Corner
About Renault Staples Corner
The service department at RRG Staples Corner is dedicated to providing high-quality maintenance, repairs and MOT's for vehicles. With a team of highly skilled and certified technicians, they ensure that every vehicle receives the utmost care and attention. From routine inspections and oil changes to...Read more
Manufacturer trained technicians
Free video vehicle health check report
Manufacturer trained technicians
Customer Reviews
Reviews Summary
AI Generated
The reviews from the past year present a mixed picture, with one customer praising the professionalism and knowledge of the staff member who assisted them, though noting that pre-appointment communication could be more proactive. A more serious concern was raised by another reviewer regarding an incorrect tyre being fitted without consent, along with a lack of follow-up response, which suggests the garage may benefit from clearer processes around parts approval and post-visit customer contact. Whilst the positive experience highlights genuine strengths in face-to-face service, the unresolved complaint points to areas where consistency and communication need meaningful improvement.
The quality of service was great as expected. On the day of the service, Darko served me. He was most professional and pleasant to deal with. He was knowledgeable and was able to answer all my queries. The only improvement on this ocassion could have been communication ahead of the service, as I had to follow up directly with Renault to get an exact time. In the past, they would contact me to confirm time once I booked on bookmygarage. Other than that, five stars.
Avoid. Car was dropped on Fri 9:30 needed a new tyre to pass the MOT. 1:30 Sat I still hadn’t heard back. I called they said service centre shut. I complained and picked up my car. They asked me to leave card details to pay on Monday. No issue there. They called for payment Mon. They fitted a summer tyre, but I have cross climate. This is not recommended. I’m not paying for it, but need to know how to proceed. Tried to call and email. No response. Now I need To go to trading standards
I requested for my sensors to be checked and they cancelled the appointment saying they do not have the equipment to do so and i needed to go to the manufacturing franchise to get it done. they can only do Dacia/Renault diagnostics.
Reply from 
Thank you very much for placing your Full Service with BookMyGarage & our SecretService partner. This garage cannot accept diagnostic work for cars that are not of their franchise. Hence the option to add this is not enabled against their listing. Apologies for any confusion, there are other garages in the area that do provide this facility. Please do not hesitate to reach out to us if you need any further assistance in finding a garage that can also diagnose this fault for you.
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