Renault Staples Corner
About Renault Staples Corner
The service department at RRG Staples Corner is dedicated to providing high-quality maintenance, repairs and MOT's for vehicles. With a team of highly skilled and certified technicians, they ensure that every vehicle receives the utmost care and attention. From routine inspections and oil changes t...Read more
Manufacturer trained technicians
Free video vehicle health check report
Manufacturer trained technicians
Customer Reviews
Reviews Summary
AI Generated
Customers are sharply divided: many praise individual staff (Aqeel, Moustaf, Charlotte, Simon, Omar are frequently named), noting friendly, knowledgeable service, same‑day collection/delivery for some and good accessibility for disabled customers. However, recurring complaints cite poor communication, cancelled or mishandled bookings, long waits, unfinished or incorrectly completed paid work, limited diagnostic capability and at least one instance of an unsuitable tyre being fitted. In short, strong front‑of-house care from particular team members contrasts with organisational and booking failures that leave a significant minority frustrated.
Avoid. Car was dropped on Fri 9:30 needed a new tyre to pass the MOT. 1:30 Sat I still hadn’t heard back. I called they said service centre shut. I complained and picked up my car. They asked me to leave card details to pay on Monday. No issue there. They called for payment Mon. They fitted a summer tyre, but I have cross climate. This is not recommended. I’m not paying for it, but need to know how to proceed. Tried to call and email. No response. Now I need To go to trading standards
I requested for my sensors to be checked and they cancelled the appointment saying they do not have the equipment to do so and i needed to go to the manufacturing franchise to get it done. they can only do Dacia/Renault diagnostics.
Reply from 
Thank you very much for placing your Full Service with BookMyGarage & our SecretService partner. This garage cannot accept diagnostic work for cars that are not of their franchise. Hence the option to add this is not enabled against their listing. Apologies for any confusion, there are other garages in the area that do provide this facility. Please do not hesitate to reach out to us if you need any further assistance in finding a garage that can also diagnose this fault for you.
Booked a minor service with oil change included. Garage took payment but did not do oil change, had to make a complaint to get the work done that was paid for. All the staff at Renault were dishonest to say the least, I would never go there again.
Reply from Renault Staples Corner
The vehicle was booked in for a minor service , which when looking at the vehicle service history did not require an oil change but a "A" service which is a pollen filter replacement , the customer was informed of this when the vehicle was dropped in the morning, and he agreed to it without showing any details of his booking. On collection he said he requested an oil change and we had not done this, we than to honour the booking we carried out an oil service on his vehicle Free of Charge so infect the customer has benefited in having a major service at a fraction of the price. So payment was not taken for the oil Service which was carried out at a later date. Despite explaining and the customer agreeing the to A service which was due. We carried an oil and filter change FOC
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