Reply from Bristol Street Motors Renault/Dacia Mansfield

Dear customer, we weren't aware that there was no OEM fuel filter available for your vehicle, upon enquiry we found out that replacing the fuel filter comes by replacing the complete fuel filter housing supplied by the manufacturer, this was replaced and our charges reduced to reflect this as originally explained. We did everything possible to complete the service and keep you updated, customer care is always at the forefront of everything we do and we are sorry that you feel this way, we are more than happy to discuss this matter further with you to a satisfactory outcome.

Reply from BookMyGarage

Dear customer, unfortunately your vehicle did not have an OEM insert or replacement fuel filter available or listed so the garage advised on the day that a manufacturer complete fuel filter housing was required for this vehicle and reduced the price accordingly to reflect this. The garage acted in good faith and did everything possible to resolve this for you.