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Secret Service Mansfield

32 Reviews
Available from: 18/12/25
Free video vehicle health check report0% interest free payments available

About Secret Service Mansfield

We’ve managed to get you exclusive servicing & MOT deals from this official main dealership in Mansfield. The deals are so good that they want to keep it a secret. As soon as you have made your booking, we will reveal the dealership name… but check out their reviews in the meantime. It takes just 2 ...Read more

Free video vehicle health check report

0% interest free payments available

Quality car and van servicing at a price to suit all budgets

0% interest free payments available

Optional items may be suggested as per manufacturer recommendations.

Customer Reviews

4.0832 reviews

Reviews Summary

AI Generated

Customers repeatedly praise the friendly, helpful staff, speedy servicing and complimentary car washes, with several reviewers naming individuals (Lyndsey/Lisa/Ian) for excellent customer care. However, there are frequent complaints about booking and communication failures—missed or cancelled Book My Garage appointments, last‑minute rebookings and occasional unfulfilled washes or damage—which have left some customers frustrated. Overall the garage is recommended for the quality of work and team, but many advise double‑checking bookings and confirmations first.

Value
Staff helpfulness
Quality of work
Communication
1.8/5.0
Verified
Improvements
Wouldn't recommend
Review left: 02/11/25

Reply from Secret Service

Hello, Thank you for your review. We're sorry to see that you haven't had a positive experience. If there is anything that we can assist you with, please get in touch with us at service.followup@evanshalshaw.com. Thank you, Evans Halshaw Customer Services

5.0/5.0
Verified
Excellent service
Would recommend
Review left: 02/09/25
1.0/5.0
Verified
Bad service
Wouldn't recommend
Review left: 08/02/25

Reply from Secret Service

Hello, Thank you for taking the time to review. I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide. I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward. Thank you, Evans Halshaw Customer Services

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Garage Address

Secret Service MansfieldSouthwell Road WestMansfieldNG18

Opening hours

Monday: 8:30 AM to 6:00 PM
Tuesday: 8:30 AM to 6:00 PM
Wednesday: 8:30 AM to 6:00 PM
Thursday: 8:30 AM to 6:00 PM
Friday: 8:30 AM to 6:00 PM
Saturday: Closed
Sunday: Closed