Secret Service Birmingham

Reply from Secret Service

Hi Antony, Thank you for taking the time to leave your review. We're really pleased to hear that you found our team helpful, and I'm glad we were able to quickly resolve the slight oil leak for you — please accept our apologies that this happened in the first place. Regarding the service level, Book My Garage lists several service types, each with different inclusions such as filter replacements and specific checks. We always carry out the work exactly as outlined in the service package selected on their platform. That said, we understand how the descriptions can sometimes feel unclear, so we’ve taken steps on our side to make sure customers know exactly what’s included when booking through Book My Garage once you receive our official Lookers booking confirmation. We appreciate your balanced feedback and would love the opportunity to continue supporting you with your future servicing and maintenance needs. Thanks again,