Vertu Honda Nottingham

Booked MOT and Service to be competed same day but got a call they could not do the MOT and had to rebook! It’s inconvenient having this done in the first place but to have to do it twice!! I won’t be using them again even if the price was good, I value my time more than the £15 saving I was getting on the MOT.

The service itself was ok, but not happy with the customer service. It was spotted that my rear brakes pads could do with replacing. However, I authorised the work from the quote I received which included parts and labour etc, and upon collection they refused to do the work as they said the quote was wrong and wanted an extra £120. Not happy with that answer, no phone call, the lady upon collection was really rude, and I asked for a manager to call me later and didn’t get any follow up.

Had full service booked through book my garage which included replace air filter.vertu honda did not replace air filter stating it was not part of full service