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Secret Service Middlesbrough

63 Reviews
Available from: 19/12/25
Free video vehicle health check report0% interest free payments availableExclusive discounts at a main dealer

About Secret Service Middlesbrough

We’ve managed to get you exclusive servicing & MOT deals from this official main dealership in Middlesbrough. The deals are so good that they want to keep it a secret. As soon as you have made your booking, we will reveal the dealership name… but check out their reviews in the meantime. It takes jus...Read more

Free video vehicle health check report

0% interest free payments available

Exclusive discounts at a main dealer

Manufacturer trained technicians

NB This is not a manufacturer’s service

Optional items may be suggested as per manufacturer recommendations.

Upgrade to a Nissan Manufacturer Service & enjoy a fantastic 20% discount off (offer exp. 3/11/24)

Customer Reviews

4.4763 reviews

Reviews Summary

AI Generated

Most reviewers praise the friendly, professional staff, clear communication and helpful extras like video walk‑rounds and valeting, with many describing efficient, high‑quality work. Recurring complaints focus on the booking system (BookMyGarage bookings being cancelled or not reaching the garage), unclear collection windows/long waits and occasional pricing or administrative errors (wrong mileage on service book). It’s generally well regarded for workmanship and customer care, but customers advise checking bookings and being prepared for possible additional costs.

Value
Staff helpfulness
Quality of work
Communication
1.8/5.0
Verified
Not appointment after booking it
Wouldn't recommend
Review left: 06/11/25

Reply from Secret Service

Hi Terry, We understand your frustration and apologise for the issues you've experienced with your recent experience. We strive to provide our customers with a positive experience, and it's disheartening to hear that your expectations weren't met. We appreciate you bringing this to our attention and will use your feedback to improve our processes. Evans Halshaw Customer Services

5.0/5.0
Verified
Service And MOT
Would recommend
Review left: 06/11/25
4.8/5.0
Verified
Friendly staff
Would recommend
Review left: 27/09/25

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Garage Address

Secret Service MiddlesbroughCargo Fleet LaneMiddlesbroughTS3

Opening hours

Monday: 8:30 AM to 6:00 PM
Tuesday: 8:30 AM to 6:00 PM
Wednesday: 8:30 AM to 6:00 PM
Thursday: 8:30 AM to 6:00 PM
Friday: 8:30 AM to 6:00 PM
Saturday: 8:30 AM to 1:00 PM
Sunday: Closed