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Secret Service Stoke-on-Trent

72 Reviews
Available from: 17/12/25
Exclusive discounts at a main dealer0% interest free payments availableManufacturer trained technicians

About Secret Service Stoke-on-Trent

We’ve managed to get you exclusive servicing & MOT deals from this official main dealership in Stoke-on-Trent. The deals are so good that they want to keep it a secret. As soon as you have made your booking, we will reveal the dealership name… but check out their reviews in the meantime. It takes ju...Read more

Exclusive discounts at a main dealer

0% interest free payments available

Manufacturer trained technicians

If your car has an electrical fault, please book a diagnostic check

We can only take diagnostic bookings for VWs, sorry for any inconvenience

Free Video Health Check Report Included

Customer Reviews

4.7572 reviews

Reviews Summary

AI Generated

Mostly glowing praise highlights friendly, professional staff, quick turnarounds and clear communication—many customers specifically mention helpful advisers, video updates and complimentary valets. Reviewers also value the competitive pricing when booking via Book My Garage and frequently say they would return. A minority, however, report booking and communication hiccups (confusion over drop‑off times, missed contacts), occasional rudeness or inconsistent valeting, and one recurring concern that some online bookings didn’t include items like the pollen filter, so check what’s covered before you book.

Value
Staff helpfulness
Quality of work
Communication
5.0/5.0
Verified
Had to cancel the garage got me down for mot instead of collect and deliver
Would recommend
Review left: 15/06/25
2.5/5.0
Verified
Not equivalent to a VW directly booked service??!!
Wouldn't recommend
Review left: 29/03/24
4.0/5.0
Verified
overall very satisfied
Would recommend
Review left: 12/08/23

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Garage Address

Secret Service Stoke-on-TrentStanley Matthews WayStoke-on-TrentST4

Opening hours

Monday: 8:30 AM to 6:00 PM
Tuesday: 8:30 AM to 6:00 PM
Wednesday: 8:30 AM to 6:00 PM
Thursday: 8:30 AM to 6:00 PM
Friday: 8:30 AM to 6:00 PM
Saturday: 8:30 AM to 12:30 PM
Sunday: Closed