MotorServ-UK Solihull Ltd

Reply from MotorServ-UK Solihull Ltd

Hi Dinesh. MOTs are popular with us, as we are the cheapest in the UK at £15! So we get full up quite quickly, and we can't afford for any delays as we have a lot of people waiting and relying upon us. we don't do drive-ins' and don't do waiting slots apart from the morning slots. If you wanted to wait, a morning slow could have been arranged, but if you needed to come and wait during the day, to save you the long wait and to save our other customers and staff the extra stress, we always decline waiting slots during the working day. In future we can certainly get you in for a morning slot, and would recommend you book ahead to avoid any further dissapointment. Many thanks.

Reply from MotorServ-UK Solihull Ltd

Hi David. You came in for the morning before Christmas eve, there was substantial works required which you hadn't booked in for; Interim service, Front lower suspension arms, Two tyres, Rear wiper, Front & rear brakes, gearbox oil service, diff service and timing belt replacement. You had booked in for an oil service. The parts had to be acquired (with most supply companies closed on Christas eve) we had to get parts from all over the region! We had staff off for Christmas, and you had come in shouting at them on more than one occassion, and had the branch manager in touch with you directly. The car was finished and made available for you on new years eve, with a lot of stops being pulled out and a lot of overtime done. Sorry if we didn't meet your expecations at this time.