HPL Motors
About HPL Motors
HPL Motors
Customer Reviews
Reviews Summary
AI Generated
Most reviewers praise the garage for friendly, helpful staff, fast turnaround, clear communication and good value, with many noting useful extras such as courtesy cars and collect-and-deliver. Recurring negatives relate to online booking and admin glitches, occasional discrepancies between quoted and final prices, some long waits or cleanliness/refreshment issues in the waiting area, and a few instances of defensive handling of complaints. The majority award top marks and say they would return or recommend the garage.
Phoned me when car ready and also give me a price for a job I enquired about
as always everything is great
Booked online and received confirmation of booking but when I got to HPL they said the booking never came through. Waste of time and had to book in the mot and service manually . This was a major inconvenience and time wasted.
Reply from 
We're really sorry for the inconvenience you experienced Omar. Just to clarify, the garage was notified of your booking as soon as it was made on 30th April at 2:56 PM, and we also sent them a follow-up reminder on 24th May at 12:31 PM. It’s the garage’s responsibility to liaise directly with customers regarding specific details, and we’re sorry to hear this seemed to have slipped through the net on their end. We understand how frustrating this must have been and truly hope it won’t deter you from using our service again in the future.
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