Evans Halshaw Renault Edinburgh

Terrible customer service! They cancelled my MOT on Friday, even though I had a booking confirmation for 1:30 PM. They shamelessly claimed I should have brought the car at 12:00 PM!! Absolutely ridiculous and unprofessional. I wasted my time for nothing. Avoid this garage at all costs. Never again!

Was a bit surprised how long car had to be in garage. Told I would get regular updates during day. Heard nothing, I phoned them after 3 pm and it was just getting the service done then, and then going for MOT. Car was at the garage at 8.30 am so thought it would have been started on early. I have to rely on a bus which runs hourly and then a 25 mins walk to get from home to garage so an earlier indication of the timescale would have been helpful. However it was ready by 4.30 as told in morning.

Pleased that my vehicle passed the MOT with flying colours. The video taken during the examination showed me what condition the underside and wheel bays were in (A1).The only criticism is the the service reception do not answer their telephones, as I wasted 15 minutes trying to discover if my car was ready for collection. I then left an SMS with the same question.30 minutes later I was contacted to be informed my car was now ready for collection. This was at 2.30 p.m. Test finished 10.a.m.