New and exciting awards for Customer Excellence were presented by BookMyGarage as sponsors at the Aftermarket Awards 2023, with the trophies also coming with a weekend for 2 in Portugal.
With the normal tough competitions including Aftermarket’s Top Technician and Top Garage Awards taking place, some of the most accomplished individuals in the automotive industry were celebrated during the ceremony.
The results of the competitions were announced at an event held in Coventry on Saturday 14th October 2023.
Customer Excellence Award
At BookMyGarage, our mission is to make motoring easy and connect motorists with garages they can trust. We want to recognise the tireless dedication of these garages.
BookMyGarage was pleased to present the Customer Excellence Awards to Smile Servicing & Repairs Ltd for the best single garage, and IN ‘n’ OUT Autocentres for the best group.
“The impressive stats behind these awards prove the winners have consistently demonstrated a brilliant dedication to customer satisfaction. Their commitment to transparency, honesty, and going the extra mile for their customers is truly commendable. They understand that every interaction with a customer is an opportunity to build trust, and they have seized that opportunity time and time again.” said BookMyGarage Co-Founder, Karen Rotberg.
Top Technician Award
The final of the Top Technician competition took place on Saturday 14th October at Delphi Academy in Warwickshire.
Out of the incredible five finalists, George Bettley from Crewe SEAT in Cheshire took home this year’s Top Technician award, presented by Snap-on. Bettley was awarded a weekend for 2 from BookMyGarage and a significant cash prize from Aftermarket magazine. Bettley also received a range of tools and training from Snap-on and several other established brands in the automotive industry.
As runner-up, David Weston from KIA UK in Surrey received a cash prize from Aftermarket and prizes from the sponsors.
BookMyGarage’s very own Douglas Rotberg was one of the judges on this panel.
"On our journey to make motoring easy for millions of drivers, our partner garages have always been pivotal. Not only are they our business partners but they are also an important part of the BookMyGarage family which has so far served over 12 million drivers. As part of our dedication to setting the standard in the automotive service industry, we will continuously support and recognise the exceptional garages that go above and beyond. We look forward to meeting our winners in Portugal!” said BookMyGarage Co-Founder, Douglas Rotberg.
Top Garage Award
As for the Top Garage award, there were winners in seven main categories. The managers and owners of the businesses in the competition faced a panel of judges in the final at the Delphi Academy on Saturday 14th October.
Business with 1 to 3 Employees: Presented by Delphi
Drive Green Motor Services, Suffolk.
Business with 4 to 6 Employees: Presented by TOPDON
Links Automotive, Cheshire.
Business with 7 to 9 Employees: Presented by MOTUL
Cleevely Motors, Cheltenham.
Businesses with 10 Plus Employees: Presented by TPS
Oldfields Garage Services, Herefordshire.
Multi-site: Presented by ALLDATA Europe
Shaikly Motor Company, Essex.
In addition to the main Top Garage classes, staff members from several garages all competed to be crowned Top Service Advisor.
Top Service Advisor: Presented by TechMan
James Wheatley, Uckfield Motor Services, East Sussex.
Last but not least, an all-new category was introduced for 2023.
Ben Workplace Health and Wellbeing: Presented by Ben
AAK Auto Service, Kent.
You can find a full rundown on the finals and the awards evening in the November 2023 issue of Aftermarket.
