You'll then receive an email confirming your booking request and your chosen garage will contact you before your appointment date to confirm and let you know when to drop your car off on the day.
We need your registration to show you tailored prices for your exact vehicle. It also helps us to match you with relevant SecretService dealerships in your area and ensure we only show garages that can service your make and model of car.
Providing your postcode allows us to show you bespoke local results, allowing you to compare instant prices from every garage within a certain radius of your location.
We don't ask for exact address information unless you need the garage to provide vehicle collection and delivery or a customer drop-off service.
Yes, many garages on our comparison site offer same-day appointments for added convenience. Simply select 'Availability' in the Sort by box and look at the 'next available date' on the listings to compare local garages with same-day availability.
If you don't see any results, try expanding your search radius as far as you're willing to travel to find a garage that offers same-day bookings.
You can make a booking up to one year in advance - so you could book your next two MOT tests at the same time if you'd like, saving yourself the hassle of potentially forgetting your expiry date next year.
We don't charge any booking fees or ask for payment details when you book.
You pay the garage directly once the work is complete – and the price you see won't change unless you've given the garage permission to complete additional work.
If you've made multiple bookings, or book a follow-up appointment directly with the garage, you'll pay for those once the work is complete as well.
Please note that some mobile technicians (that come out to you) may require upfront payment or commitment, so you should check this with them first.
We have full integration with some garages' diaries, allowing you to select specific time slots on the checkout page. In all other cases, you'll just choose between a morning or afternoon slot.
Once you've chosen a suitable date for your appointment, your chosen garage will contact you to confirm when you should drop your car off.
To compare prices from garages in your area, enter your vehicle registration, postcode and select the service(s) you want to book.
Once you've clicked "Compare Prices Instantly", you'll see a full list of local garages that provide the work you need, including their prices, availability, distance and more.
You can change which services or repairs you're comparing prices for through our filter options on the results page.
Simply tick/un-tick the boxes to compare prices for a different job or to see how much additional work would cost for your vehicle. This will automatically update the garages and prices you see.
You can also select which services and repairs you'd like to compare garages for at the start of the journey.
Our filters are designed to help you quickly find the best local garage for your needs, whatever the best value looks like to you.
All our search filters are available on the results screen on desktop, or behind the 3 line "hamburger menu" on mobile.
To change the distance, simply click the down arrow on the drop-down and expand/shrink the radius of your search. The larger the radius, the more garages you're likely to see.
To change the date, click on the calendar icon on the drop-down and either select the date you need an appointment before or select a specific date(s) to see which garages have availability at the right time for you.
You can view more garages by clicking on the "View More" button at the bottom of the results page.
If you want to add or change the products you're comparing, just tick the relevant box(es). This will automatically update the prices shown and remove any garages from the results that don't offer the selected product(s).
While we default the search results to sort by relevance to help you find the right local garage as quickly as possible, you can also filter by availability, reviews, prices and distances to find the best garage for your needs.
To do this, just click the drop-down in the top right corner of the results page and choose what matters most to you.
To compare prices for another vehicle, click the pencil icon in the top-right corner of the "Your Vehicle" box. This will return you to the booking tool and allow you to enter a different vehicle registration.
To edit your postcode, click on the box marked "From" that displays the postcode you originally entered. Delete the old postcode, enter the new one and click the blue button with the magnifying glass icon to update the results.
If you want to compare local garages on a map view, (instead of in a list view), click the checkpoint on a map icon next to the "Sort By" bar in the top-right corner of the results page. This will display a map of the local area and allow you to see the location of each garage in relation to the postcode you've entered.
If you find your perfect garage in the map view, you can complete the booking as normal without having to revert to the results list.
Each garage on our comparison site sets their own prices, so they represent fair and accurate pricing for the local area.
If you're looking to book a car service, each price is calculated against the same service schedule and checks and specific to your exact vehicle. This allows you to compare every garage 'like-for-like' for a fair and accurate comparison.
Our other repair costs (Including SMART cosmetic repairs) are priced according to the garage's hourly labour rate and the cost of the parts for your specific vehicle.
All prices shown on BookMyGarage.com are inclusive of VAT.
We always aim to show you the most relevant local garages first. If there is a Top, Gold or Silver Tier garage in your area, or a SecretService™ dealership, it's likely these will appear at the top of your search results as they represent the highest rated choice in your area, allowing you to book your MOT, service or repair with confidence.
Other garages are then ordered based on our algorithm, which factors in price, distance, availability, review score and several other factors to ensure those garages that best meet your needs appear highest – helping you book your appointment in under 60 seconds wherever possible.
Once you've made your booking, you can change the date right up until the day of your appointment.
Click the "View and Amend Booking" button in your BookMyGarage confirmation email. This will take you to your booking confirmation page.
Select "Edit My Booking" and change the date to something more suitable for you.
You can also make this change by following the same steps within your MyGarage account.
If you've booked an MOT, ensure that the new date falls before your expiry date, otherwise you won't be able to drive the car on the days between.
If you feel unwell on the day of your booking and have previously selected vehicle collection and delivery, the booking can go ahead as planned as the garage can collect your car and drop it back to you without you having to leave home.
You may wish to let the garage know that you're not feeling well and to leave your keys in a safe place that they can access, so that you reduce contact with the technician.
If you haven't selected vehicle collection and delivery, but someone else is insured to drive your car, they could drive to the garage on your behalf.
If you'd prefer to wait until you feel better, you can reschedule your booking through your MyGarage account, the booking confirmation email or by contacting your chosen garage directly.
We always recommend rescheduling your booking wherever possible by updating the details via the 'View and Amend Booking' button. However, in those instances where you have no choice but to cancel, we make the process simple and stress-free.
Here's what to do:
Click the 'View and Amend Booking' button in your BookMyGarage confirmation email. This will take you to the booking confirmation page.
Click "Cancel Booking". This will automatically remove your booking from our system and alert the garage that you've done so.
We'll ask you to provide a reason for your cancellation to help us improve our service.
In the unlikely event that the garage can't fulfil your booking and you can't reach a suitable resolution with them (whereby they will not reschedule your booking) please contact us on 0330 124 5662 or at info@bookmygarage.com with the details of your situation. We'll contact the garage as quickly as possible to find out why they refused to accept your booking and why they would not provide a solution.
We'll also offer to find you another local garage and do everything we can to get you booked in with them as quickly as possible.
Although it's extremely rare for a garage to refuse a booking, we strongly recommend that you contact them before your appointment date, especially if they haven't contacted you directly.
If they don't honour your booking, please contact us on 0330 124 5662 or email us at info@bookmygarage.com to report the issue. We'll help you find another garage that will honour your booking and get an appointment sorted for you as soon as possible, then take up your complaint with the original garage to find out what the issue was.
We would also like to apologise for the situation you have found yourself in. We pride ourselves on delivering a smooth and stress-free experience to every driver, so are naturally disappointed when these things happen. We closely monitor this and garages are removed from our website where appropriate.
If you find yourself in this situation, please contact us on 0330 124 5662 and we'll do our best to help you find an alternative garage who can complete the required work on the same day (if possible).
We'd also ask that you provide us with details about which garage claimed to not be aware of your initial booking so we can investigate the cause of the problem. Our automated systems always send a booking email to the garage, and any deliverability issues or non-opens are flagged to us and followed up to ensure they are received.
Please contact us on 0330 124 5662 or at info@bookmygarage.com to provide the exact details of your situation so we can contact the garage and find out what's gone wrong. We'll do all we can to restore your confidence and get thing back on track by helping you find another garage that can complete the work today (wherever possible).
We work hard to prevent this sort of frustrating situation and are always disappointed when a garage on our platform lets one of our customers down. We regularly monitor garages' cancellation rates, working with them to resolve these issues and take action to remove garages from our website where appropriate.
This is all part of our commitment to deliver the most reliable way to book your MOT, service or repair with confidence.
We're disappointed when situations like this arise and would like to apologise for the stress and inconvenience caused by the garage not being open. We expect our garages to contact you if they cannot fulfil the booking and update their listing if there are any changes to their opening hours or planned closures.
Please contact us on 0330 124 5662 or at info@bookmygarage.com to provide us with the details of your situation so that we can contact the garage directly and find out what has happened. We'll also do everything we can to book you into another garage at short notice so that you still get the necessary work completed on your car.
If you didn't ask the garage to use specialist oil when you made your booking but subsequently asked for it, or requested extra services with the garage directly, this may explain the difference in price.
In the unlikely event that you didn't ask for either of these things, and the garage has still overcharged you for your BookMyGarage booking, we apologise for the discrepancy. This is extremely rare as we require every listed garage to provide accurate prices and update them regularly, so we're disappointed that this error has occurred.
If the garage will not honour the original price stated on BookMyGarage, please contact us on 0330 124 5662 or email us at info@bookmygarage.com to provide more details. We'll then contact the garage directly and find out why you were overcharged and how they plan to resolve the situation. We'll do everything we can to provide a satisfactory resolution for you and ensure that the garage updates their prices on our system if needed going forwards.
We apologise if you feel you've received an unsatisfactory service from a garage you booked through BookMyGarage. We pride ourselves on providing a reliable platform to book your MOT, service or repair with confidence and are disappointed that the garage hasn't met your expectations.
In this instance, we first recommend that you contact the garage to discuss your complaint and try to resolve the situation between you.
If you're unable to do so, please contact us on 0330 124 5662 or at info@bookmygarage.com to explain the situation and why the garage hasn't managed to resolve the issue to your satisfaction. We'll then contact the garage directly and do all we can to find a solution that works for you.
If you choose to leave a bad review on BookMyGarage for your chosen garage, we may contact you for additional details which will allow us to work with the garage to find a resolution to the situation. We publish every customer review, but we do give our garages a window in which they can try to resolve your issue.
When you're browsing the results page, you can click the 'About' tab to find out more about that garage. This will show you where they are on the map, their opening hours and some details about what services they offer. You can also learn more about the garage to ensure you're making the right decision for your needs.
You can find a garage's opening times on the "About" tab on the directory listing or on their garage detail page.
If you're comparing prices in the map view, click on "More Info" to access this.
If you're looking to book an appointment on a specific date, select 'Dates' on the filter section in the top left of the page. This will ensure you're only comparing local garages with availability on your chosen date.
Once you've found the best one for your needs, you can complete your booking as normal, with your preferred date pre-selected.
Vehicle collection and delivery is a convenient way of getting your car to and from the garage for its MOT or service without having to take it there yourself.
It's an added extra offered by many garages on our comparison site to make your life easier. Some garages offer this free of charge, while others charge a small fee for their time.
On the day of your appointment, a technician will arrive at a pre-agreed time to collect your car. If necessary, they will confirm any details about your booking and take your car to the garage. Once your booking is completed and paid for, they will return your car to the same address. This is usually either your home or place of work.
To add this service to your booking, remember to select it from the price list on your chosen garage's listing.
You can also add collection and delivery as a search filter so that it's pre-ticked. This also ensures that your results only show garages that offer it.
Most garages only offer vehicle collection and delivery when you book a car service – so your options may be limited if you're comparing stand-alone MOT costs or repair prices.
You can also only select this service on the garages that offer it and you must be within a certain radius to be eligible (this radius varies by garage but is usually less than 10 miles).
If you cannot book collection and delivery with your chosen garage, check that you meet the above criteria. If not, you may have to choose another garage where you are eligible for collection and delivery or add a car service to your booking.
If you know vehicle collection & delivery will make your life easier, you can select it as an add-on through our filters. This will ensure you're only comparing local garages that offer it.
Currently, we cannot offer the ability to book vehicle collection and delivery in this way. We recommend liaising with your chosen garage before the day of your appointment to find out if they're able to return your car to a different address than the one they collected it from.
Yes, you're still eligible for collection and delivery.
We would recommend leaving the garage a note when you book your appointment that explains that you only need this service one way and that you confirm this with them on the day of your appointment. This helps avoid confusion and makes your booking as smooth and stress-free as possible for all parties.
A customer drop-off service allows you to take your car into the garage and still have a convenient way to get home or to your place of work. A technician will drop you off at the specified address in one of their vehicles.
Please note that not all garages offer this service, their lead times may be increased if you choose this service and it does not cover getting back to the garage to pick your car up.
You can add a customer drop-off as an extra from the price list of eligible garages during the normal booking process. You can also select it as a search filter option to only see garages that offer this service and have it added to your booking automatically.
Some garages on BookMyGarage can provide you with a loan car while your vehicle is in their workshop. This will remove the stress of keeping your life moving without a car.
Please note that not all garages offer this additional service, their lead times may be increased if you choose this service and eligibility requirements may apply.
You can select a loan car from the price list of eligible garages during the booking process. You can also select it as a search filter option to only see garages that offer this service and have the service automatically added to your booking.
Loan cars & customer drop off services are usually only available when you book an MOT or service, and not every garage on our comparison site offers them.
If you can't book a loan car with your chosen garage, check that you have selected one that offers this service and that you meet the above criteria.
If not, either choose a different garage or add an MOT or service to your booking.
You can select customer drop-off, loan car and vehicle collection and delivery as search filter options. This will ensure you're only comparing local garages that truly meet your needs.
Our search results will update automatically once you change your filter options.
If you're spoiled for choice on our platform, look for the BMG-Verified and Tier badges on listings to book with total confidence.
Garages marked as BMG-Verified have been physically visited by a member of our team and are continuously monitored to ensure they meet our ongoing standards of reliability, service and customer care.
If a garage no longer meets our criteria, we either remove them from the Verified list, move them down a Tier level or delist them from BookMyGarage entirely.
Garages that aren't marked as BMG-Verified are still worth booking with as they may be going through the verification process, have fallen just short of one of our SLAs (and are going through an improvement plan until it is re-instated) or a member of our team simply hasn't had the chance to visit their premises yet.
As part of our ongoing commitment to quality, we only work with UK garages that meet the same service standards we pride ourselves on. As many non BMG-Verified garages are still highly rated by customers, you can be confident you'll find a great garage on our platform no matter who you choose.
We recognise the very best BMG-Verified garages with our Tier Program.
These are the garages that consistently receive the most positive reviews, maintain high booking and attendance rates, offer competitive prices and deliver outstanding customer service.
Our Silver, Gold & Top Tier badges help drivers quickly identify garages that consistently maintain our high standards and deliver a dependable experience.
We award our Silver Tier to garages that consistently meet our high standards of booking reliability and customer satisfaction.
We award Gold Tier to the garages with the most exceptional performance across the board.
And we reserve Top Tier for the single best-performing garage in each area, with this badge being exclusive to one garage per location.
Every repairer provides us with their hourly prices for labour and materials (consumables). We enter this into a pricing matrix which includes an estimate for length of time needed for each SMART repair to generate our prices.
This means the price is linked to the type of cosmetic damage you've suffered rather than your vehicle type or engine size.
Please note that all prices shown for SMART or body repairs are estimates which are subject to change once the repairer has seen the damage.
Repairers cannot confirm your booking until they have seen the damage for themselves as this helps them ensure you have booked the right repair and been shown the right estimate.
Providing images to help with this process ensures your chosen repairer can update your estimate if you've selected the incorrect damage, avoiding it significantly increasing when you arrive for your SMART repair.
After you request your booking, your chosen repairer will review the images you've uploaded to ensure they're able to complete your repair at the estimated price you've been given.
If you've selected the wrong damage type, they may need to contact you and provide a new estimate. The damage may be too big for a SMART repair, in which case you will need to book an accident repair instead. You may have to find another provider if your chosen repairer is unable to complete larger accident repairs.
Every repairer sets and updates their own prices, so your estimate shouldn't change if you've selected the correct damage.
If you've received estimates for a small scratch and it turns out your car needs a large scratch repair, for example, the price may change after the repairer reviews the images you upload.
A SecretService™ is a service and/or MOT at a main dealer for your 3+-year-old-vehicle at a significant discount. These prices are usually exclusive to BookMyGarage customers.
To avoid any preconceptions about the main dealer you're booking with, we hide their identity until after you have made the booking. You will always see a generic identity such as "SecretService™ Southampton" until you complete the booking.
After that, we'll provide you with the actual name and full address of the dealership.
We keep the garage's exact location a secret until after you complete your booking to keep their identity completely hidden.
Once you have completed the booking, we provide you with all the relevant details about their identity.
You can learn more about what SecretService™ is, as well as the benefits of booking one, via our dedicated landing page.
We'll invite you to review the garage on BookMyGarage after your appointment date. We'll send this to the email address you provided during the booking process.
Many garages offer the ability for you to review them on our platform via a QR code. This is usually located in their reception area, so they may prompt you to leave a review while collecting your keys.
Either way, you'll be directed to the garage's review page on BookMyGarage, where we ask you to rate the garage out of 5 stars for Communication, Value, Quality of Work and Timekeeping. You can then add a title and any other details you wish to leave within the body of the review.
You'll receive an email inviting you to review the garage 24 hours after your appointment date. We'll send this to the same email address you provided during the booking process.
If you had a positive experience using our comparison site, you can either leave us a Google or Trustpilot review to inform other drivers about the service we provide.
To review BookMyGarage on Google, search for us by name and click on "See Google Reviews" on our information bar on the right-hand side of the screen. From there, you can click "Write a Review" and follow the on-screen instructions to post your review.
To review BookMyGarage on Trustpilot, head to Trustpilot.com and search for BookMyGarage. Then, click the "Write a Review" text and follow the on-screen instructions to post your review.
We often give the garage two weeks to respond to a bad review. This allows them the opportunity to resolve your issue and turn the negative experience into a positive one.
If you leave a bad review on our system, you may not see it until this window has passed. We and/or the garage may contact you in the interim to try and resolve your unhappiness.
Our system automatically checks any Reviews marked 'Verified' to ensure the review matches a verified email address and car registration linked to a real booking for that garage. Any that seem suspicious are flagged and manually checked by a member of our team who will remove them if they can't verify their origin.
While we will never supress a genuine review, we refuse to publish fake or misleading reviews on our comparison platform. This commitment ensures that each verified review reflects a genuine experience a real driver had with each garage to help you book with confidence.
We allow garages to obtain reviews from their customers who may have not booked online, using a QR code on their front desk. For many garages new to our platform, this provides them a strong platform against more established local competitors.
However, as we can't guarantee the origin of these reviews, we don't mark them as verified, nor provide the same level of detail as those left through our platform.
To create a MyGarage account, click "Login" on the navigation bar and then "Sign up here". We'll ask you to provide an email address, create a password and complete a reCAPTCHA form to create your account. Once you have done so, click "Sign Up" and follow any further onscreen instructions.
You can opt-in to marketing emails within your account. Simply navigate to 'settings' and change your email preferences.
Alternatively, if you don't have an account, you can opt-in on the checkout page when you complete a booking. Just tick the box labelled "Don't miss out! Subscribe to get special offers/promotions and updates about our services".
You can opt-out of marketing emails from your MyGarage account or from any marketing email you've received from us.
To opt-out through your MyGarage account, navigate to the settings page and click "Email Preferences". Uncheck the emails you no longer wish to receive and click "Update".
To opt-out through any marketing email, click the "Unsubscribe" button and check "Yes" on the following screen. We ask you to provide a reason for unsubscribing to help us improve our service.
To delete your MyGarage account, navigate to the settings page and click "Delete My Account". Follow the on-screen instructions to finish the process.
Yes, we send MOT reminder emails. We always send a "Duty of Care" reminder email if you've previously booked with us, but you can also sign up for more personalised MOT reminder emails through our MOT Checker page.
Enter your vehicle reg and click "Check Now" to find out your MOT expiry date. If your MOT is not due imminently, we offer the ability to subscribe to our free reminder service that will alert you 1 month before your expiry date so that you don't miss it.
Yes, all prices displayed on BookMyGarage are inclusive of VAT.