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"Brilliant all-round. Have older, basic car but was treated with the same respect & courtesy as someone with a new Mercedes. No hidden costs. Have recommended Imperial to others & will be returning this year."
"Brilliant value, no hidden extra charges, friendly and also have fantastic opening hours."
"Happy with all service"
"Excellant service advisor, great price paid. Tyre depths and brake pad thickness not recorded on the service sheet when they should of been."
A bit steep
"Although the staff are really helpful and friendly, I find their prices are too high and you don’t get rewarded for repeat business."
Great work, friendly team
Positive all round!
"I chose Imperial because of the reviews on this site, and wasn't disappointed. The car was collected [I was phoned beforehand to check the time was ok]. While the car was with them had another couple of calls to note actions that should be taken and whether or not I wanted the done. Super courteous and helpful at all times. Then a call when it was done, and a check that it was convenient to bring it back. Excellent price and outstanding service."
"Very happy with level of service offered"
"many thanks to parts manager & lucy"
"Good prompt job."
"Good service friendly staff"
"Brilliant from start to finish, Very helpful, great price, was done faster than expected and phoned me straight away. Couldn’t be more pleased"
Power Assisted Steering, or ‘PAS' as it is also known, is a mechanism that helps you to steer your car. In most vehicles, the PAS relies on a hydraulic system to aid turning the vehicle's wheels. If you have ever driven a car with no Power Steering you will have most certainly noticed the difference between having PAS and not. Power Steering used to be a luxury in certain vehicles, but nowadays it is almost standard in every type of vehicle.
In the early days of the automotive industry, power-assisted steering was a luxury and was only available in high-end vehicles. Most new cars now have it as standard. That’s because they’ve become heavier, with wider tyres and front wheel drive, and would be extremely difficult to drive without PAS. This makes a car not only more pleasant to drive, but safer to drive too.
There are two types of hydraulic power-assisted steering: rack & pinion and the recirculating ball. Rack & pinion is the most common. The recirculating ball is far less common and only really exists in vans and trucks. Both have high-pressure hoses that connect the steering rack to the two sides of the centre seal. One hose sends hydraulic fluid from the power-steering pump to the steering mechanism, while the other directs fluid back to the pump. When turned left or right, the steering wheel’s steering mechanism allows the hydraulic fluid to pass to respective side of the steering rack, pushing the seal and rack in the necessary direction.
Electric power-assisted steering is fully electric. The wheels of the car receive direct assistance from an electric motor which is mounted on either the steering rack or steering column or directly to the steering rack. Sensors decide how much assistance to apply at any time.
When hydraulic fluid lubricates and seals the power-steering pump and hoses to prevent corrosion it can leak or gradually become less effective, making it harder to turn the steering wheel. Typically, a mechanic will check hydraulic fluid levels during an annual service.
If the electric motor fails, power-assisted steering will stop working, so the motor would need replacing. As with any electrical system, software problems can occur, necessitating an update.
How to be a better driver
Whether you’re driving in Ipswich or further afield, think about road user etiquette. Showing respect for other road users makes driving more pleasant for you and safer for everyone. For example, if you have to make a last minute change of lane, make your request to change clear to the driver who will need to let you in - and signal your thanks if they do. Be ready to abandon the change of lane if they won’t play ball - your safety (and that of other drivers and pedestrians) is more important than getting to your destination in the shortest time possible. When the position is reversed and a driver asks your permission to change lanes, allow them to as long as it is safe. If you get frustrated, avoid using your horn - it won’t improve matters and might make them considerably worse.
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