Richmond Land Rover Specialist Ltd - Booking Tool

98 Reviews

Available from: 04/06/26

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About Richmond Land Rover Specialist Ltd - Booking Tool

Our service department can cover anything from basic oil changes to tire rotations to more in-depth transmission replacements. At Westlake Garages, end your search of a trustworthy garage to handover your Land Rover Discovery, Defender, Freelander, and Range Rover, or Range Rover Evoque for mainten...Read more

End your search of a trustworthy garage

Highly trained & certified technicians

Customer Reviews

4.57•98 reviews

Reviews Summary

AI Generated

Customers consistently praise this garage for its friendly, knowledgeable staff and clear communication, with many highlighting that work is never carried out without prior consent and that the team goes above and beyond, including vehicle collection and drop-off. The quality of work and value for money are frequently commended, and small touches such as a thorough valet are well received. One reviewer did experience repeated delays and poor communication around updates, so the garage may benefit from more proactive progress notifications to ensure a consistently smooth experience for all customers.

Value

Staff helpfulness

Quality of work

Communication

2.3/5.0

Verified

“Repeated delays and poor communication”

Quite disappointing-work is slow, payment is required upfront and you have to chase them for updates. Despite me authorising the necessary work the same day (Thurs) I didn’t get my car back until Wed - and that was only because I showed up assuming the work is done (the garage was supposed to let me know all is ok on Tue but never did). Work was delayed on Fri (part wouldn’t arrive until Sat…), was assured I’d be prioritised on Mon morning, then was further delayed until Tue, then again to Wed.

Wouldn't recommend

Reply from Richmond Land Rover Specialist Ltd - Booking Tool

Thank you, Ms Galinski, for taking the time to share your feedback. We’re very sorry that your experience did not meet expectations, particularly regarding delays and communication. We completely understand how frustrating this must have been. To provide some context, the required part did not arrive until Saturday, which impacted our schedule. On Monday, we did attempt to prioritise your vehicle; however, due to internal delays, we were unable to proceed as planned and informed you it would be ready on Tuesday. On Tuesday, we confirmed the vehicle would be ready that day, and during our conversation, you advised that you would collect it on Wednesday morning, which we agreed to and prepared the vehicle accordingly. That said, we sincerely apologise for the inconvenience caused and recognise that our communication could have been clearer throughout. We are taking this feedback on board to improve our service. Kind regards, Richmond Land Rover Specialist

4.5/5.0

Verified

“Solid option with great communication”

We had our velar serviced here. All fine save for some expensive works that we decided to go elsewhere for. But communication was clear and overall happy with what we paid for. Nice touch the car was cleaned inside and out extremely well.

Would recommend

Reply from Richmond Land Rover Specialist Ltd - Booking Tool

Hi Tom, Thanks so much for your kind words! We appreciate your support and are happy to have you as a customer. It's always great to see you, and we hope to welcome you back soon. If there's anything we can do better, please let us know—we’d love to hear from you.

5.0/5.0

Verified

“MOT”

Great...quick and easy

Would recommend

Reply from Richmond Land Rover Specialist Ltd - Booking Tool

Hi Marc Matza, Thanks so much for your kind words! We appreciate your support and are happy to have you as a customer. It's always great to see you, and we hope to welcome you back soon. If there's anything we can do better, please let us know—we’d love to hear from you.

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Garage Address

Richmond Land Rover Specialist Ltd - Booking ToolRICHMOND LAND ROVER193-195 Lower Richmond RoadRICHMONDTW9 4LN

Opening hours

Monday: 8:00 AM to 6:00 PM

Tuesday: 8:00 AM to 6:00 PM

Wednesday: 8:00 AM to 6:00 PM

Thursday: 8:00 AM to 6:00 PM

Friday: 8:00 AM to 6:00 PM

Saturday: 9:00 AM to 2:00 PM

Sunday: Closed

Richmond Land Rover Specialist Ltd - Booking Tool

About Richmond Land Rover Specialist Ltd - Booking Tool

Customer Reviews

Reviews Summary

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