Brunel Motor Services Ltd

Reply from Brunel Motor Services Ltd

Dear Erika Thank you for taking the time to leave your 5 star review and recommendation for Brunel Motors. Providing quality workmanship,back up with good customer communication are what we have tried to build our business model around.Keeping customers informed and giving the information to make choices about essential repairs and repair work that is simply an advisory for work that may be required in the future are just as important as the work that is actually carried out on the day, as this helps our customers budget and plan the maintenance required to keep their cars in the best working order possible. It's to hear such positive feedback and we look forward to welcoming you when you are next in need of our services. Kind regards. Andy and the Brunel Motors service team.

Reply from Brunel Motor Services Ltd

Dear Christine Thank you for taking the time to write your review about your recent visit to Brunel Motors,i am sorry it was not a positive one. It appears to me that this issue was due to poor communication on both sides. We ask for customers to bring their vehicles as early as possible so that by 9am we know exactly what work is in for that day as it is not unusual for customers to simply not turn up. We also had other customers who had asked if their cars could be ready for lunch time when they booked, it is very difficult to offer this if they ask when dropping vehicles off as we have already comitted this time to other customers. Had you specified a time when you were emailed the booking confirmation the situation could have been avoided. I do hope this has answered your quesions ?

Reply from Brunel Motor Services Ltd

Good morning Deanna Thank you for taking the time to leave your 5 star review and recommendation for Brunel motors. I am sorry to hear you have had a bad experience at another garage recently, we at Brunel motors pride ourselves on being honest and fourthright and to explain everything in plain english to our customers so they know they can trust in what we are telling them and in the quality of our workmanship. It's great to welcome you back as a customer and we will be here when you are next in need of our services. Best wishes. Andy and the Brunel Motors service team.