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Secret Service Nottingham

94 Reviews
Available from: 12/12/24
Service Plans Available Upon Request0% Interest AvailableFree Visual Health Check & video

About Secret Service Nottingham

Service Plans Available Upon Request

0% Interest Available

Free Visual Health Check & video

Manufacturer Trained Technicians

We’ve managed to get you exclusive servicing & MOT deals from this official main dealership in Nottingham. The deals are so good that they want to keep it a secret. As soon as you have made your booking, we will reveal the dealership name… but check out their reviews in the meantime. It takes just 2...Read more

Extra Services offered

MOT
Interim Service
Full Service
Major Service
Loan Car
Collect & Deliver

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Reviews and Ratings

Average Ratings (4.88/5)
Taken from 94 reviews
Value
Staff helpfulness
Quality of work
Communication

Manoj

Verified Booking

Score: 1/5

Review left: 29/04/24

"Poor"

I am really disappointed and stressed. Booked through your website for master service in Marshal Volvo Nottingham. Took my car there, driving 50 miles. When I arrived they had no idea of my appointment, no booking showing in their system. Waisted my whole day. Also I had emailed you people and no reply. It’s the problem of bookmygarage.

Wouldn't recommend

Reply from BookMyGarage

Dear Mr Philip, we fully apologise for any inconvenience caused, I have reached out to the Marshall Volvo divisional head of aftersales so that I can make him aware of your experience and request that the site make contact. We have also sent a message to your personal email offering additional support, please don't hesitate to reach out. Once again we fully apologise for the inconvenience caused.

Julia

Verified Booking

Score: 1/5

Review left: 04/02/24

"No longer honouring book my garage appointments"

I made a booking with Marshall Volvo and received all confirmation through by email, but no time to drop off my vehicle by the day of the appointment. I called them and they had no record of my booking. I emailed to try to find out what happened, only to be told they no longer work with Book My Garage. They must still receive emails if they’re registered on the website, so could have contacted me to let me know. Very poor communication.

Wouldn't recommend

Reply from BookMyGarage

Hi, We apologise for any inconvenience caused, we are very surprised as Marshall Volvo Nottingham are on the BookMyGarage platform and are confirmed as taking Volvo bookings at the site. We have feedback your comments to the sites Aftersales Manager and have requested that he should make contact.

Kim

Score: 5/5

Review left: 27/11/23

"Approachable & friendly"

Would like to give a massive thanks to Natalie on the service desk for her help and mannerism with my sat nav problem, was only a minor problem and dealt with efficiently. All the staff at Volvo seem very approachable and friendly, I use many main dealers for various cars we have in stock and by far Volvos customer service is the best.

Would recommend

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Garage Address

Secret Service Nottingham503 Velly RDBassfordNottinghamNG5

Opening hours

Monday: 8:00 AM to 6:00 PM
Tuesday: 8:00 AM to 6:00 PM
Wednesday: 8:00 AM to 6:00 PM
Thursday: 8:00 AM to 6:00 PM
Friday: 8:00 AM to 6:00 PM
Saturday: 8:30 AM to 1:00 PM
Sunday: Closed