Welcome to Rivervale, established in Brighton since 1983, Rivervale is the one stop shop in Sussex for all your vehicle requirements, providing a variety of funding options on new and used vehicles as well as the very best in service and after sales care.
"Great job, well explained after"
Garage Response: Thanks Crane, pleased you were happy with the service. We look forward to seeing you again when your next service is due.
"Firstly, I made an online booking and Hayley was my contact. I emailed Hayley with some questions prior to my service which I didn't get a reply. Secondly, because Hayley didn't return my email I had to visit the garage. While there I asked if my car would be cleaned after the service. I was told it would get a service wash. On return of my car it hadn't been washed which was disappointing."
Garage Response: Thanks for your review and feedback Mark, it's always appreciated. That week we had various issues with our internet server and so unfortunately some emails that were issued weren't received by our customers, there were one or two others that had mentioned this also. Hayley ensures that she does have an email that was issued to you, we'd be happy to forward this on to you if you wish to see it. However we are really pleased that despite the communication problems you still made the effort to visit our service centre and get your car serviced with Rivervale....we hope that the vehicle service was up to the high standard that your review suggests. Re the service wash, sorry to hear that your car wasn't given a service wash on your visit, this is standard practice for our service centre so please feel free to bring your vehicle down anytime and we'll ensure it gets that wash it was supposed to :)