Richmond Land Rover Specialist Ltd - Booking Tool

100 Reviews

Available from: 25/06/26

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About Richmond Land Rover Specialist Ltd - Booking Tool

Our service department can cover anything from basic oil changes to tire rotations to more in-depth transmission replacements. At Westlake Garages, end your search of a trustworthy garage to handover your Land Rover Discovery, Defender, Freelander, and Range Rover, or Range Rover Evoque for mainten...Read more

End your search of a trustworthy garage

Highly trained & certified technicians

Customer Reviews

4.58•100 reviews

Reviews Summary

AI Generated

Customers consistently praise this garage for its friendly, knowledgeable staff and clear communication, with many highlighting that work is never carried out without prior consent and that the team goes above and beyond, including vehicle collection and drop-off. The quality of work and value for money are frequently commended, and small touches such as a thorough valet are well received. One reviewer did experience repeated delays and poor communication around updates, so the garage may benefit from more proactive progress notifications to ensure a consistently smooth experience for all customers.

Value

Staff helpfulness

Quality of work

Communication

5.0/5.0

Verified

“Great customer service”

Took my car in for an MOT and it needed a replacement part which was replaced only one year ago. The garage managed to get the replacement part for me under the original warranty as it should have lasted more than a year. Good communication and friendly staff

Would recommend

5.0/5.0

Verified

“Excellent experience - would highly recommend.”

Excellent service. Kept in touch throughout the whole process and explained everything very clearly. Were very helpful in getting my vehicle back to me when it needed extra work which took it into the next day. Would definitely go back to Richmond Land Rover Specialist.

Would recommend

2.3/5.0

Verified

“Repeated delays and poor communication”

Quite disappointing-work is slow, payment is required upfront and you have to chase them for updates. Despite me authorising the necessary work the same day (Thurs) I didn’t get my car back until Wed - and that was only because I showed up assuming the work is done (the garage was supposed to let me know all is ok on Tue but never did). Work was delayed on Fri (part wouldn’t arrive until Sat…), was assured I’d be prioritised on Mon morning, then was further delayed until Tue, then again to Wed.

Wouldn't recommend

Reply from Richmond Land Rover Specialist Ltd - Booking Tool

Thank you, Ms Galinski, for taking the time to share your feedback. We’re very sorry that your experience did not meet expectations, particularly regarding delays and communication. We completely understand how frustrating this must have been. To provide some context, the required part did not arrive until Saturday, which impacted our schedule. On Monday, we did attempt to prioritise your vehicle; however, due to internal delays, we were unable to proceed as planned and informed you it would be ready on Tuesday. On Tuesday, we confirmed the vehicle would be ready that day, and during our conversation, you advised that you would collect it on Wednesday morning, which we agreed to and prepared the vehicle accordingly. That said, we sincerely apologise for the inconvenience caused and recognise that our communication could have been clearer throughout. We are taking this feedback on board to improve our service. Kind regards, Richmond Land Rover Specialist

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Garage Address

Richmond Land Rover Specialist Ltd - Booking ToolRICHMOND LAND ROVER193-195 Lower Richmond RoadRICHMONDTW9 4LN

Opening hours

Monday: 8:00 AM to 6:00 PM

Tuesday: 8:00 AM to 6:00 PM

Wednesday: 8:00 AM to 6:00 PM

Thursday: 8:00 AM to 6:00 PM

Friday: 8:00 AM to 6:00 PM

Saturday: 9:00 AM to 2:00 PM

Sunday: Closed

Richmond Land Rover Specialist Ltd - Booking Tool

About Richmond Land Rover Specialist Ltd - Booking Tool

Customer Reviews

Reviews Summary

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