PARKWAY GARAGE LTD

Reply from PARKWAY GARAGE LTD

thank you so much, we appreciate you a lot.

Reply from PARKWAY GARAGE LTD

We’re very sorry to hear that you felt the service did not meet your expectations, and we apologise for any inconvenience this caused. We take feedback like this seriously, as professionalism and respect for our customers are extremely important to us. We would appreciate the opportunity to understand more about your experience so we can address any issues and make improvements. If you are willing, please contact us so we can look into this further. Although we regularly receive positive feedback from customers who value our service and staff, it’s clear we fell short during your visit. Thank you for bringing this to our attention.

Reply from PARKWAY GARAGE LTD

We’re very sorry to hear about your experience, and we apologise for the delays and the way the situation was handled. Being told your vehicle was ready when it wasn’t, and feeling spoken to disrespectfully, is not acceptable and does not reflect the standard of service we aim to provide. We are reviewing our communication and customer‑service processes to ensure that appointment times are managed properly and that all customers are treated with professionalism and respect at all times. If you are willing, we would appreciate the opportunity to discuss this further and address your concerns directly. Although we regularly receive positive feedback from customers who value our MOT service and staff, it’s clear that we fell short during your visit. Thank you for bringing this to our attention.