"I had a full service done. I was emailed an appointment time on the day which which was inconvenient. Woman told me to bring it in for the appointment time and she would make sure I was seen to whilst I wait however no woman was seen at the desk (appears to be offsite call centre I believe). Dropped the car off and sat around for a while, guy told me to come back for closing time which was 4 hours away. The price of the service and the quality (so far) have been excellent however they need to better manage their appointment times and advise an exact time upon booking and also advise collection times so people know whether to wait around or plan a time filler. I will be back though due to prices and quality of the workmanship."