"First time use of this website. Booked MOT and service on a Thursday via the website to take place on the following Tuesday morning. Didn't get any phone call from the garage until 12pm on the Tuesday (i.e. after the booked appointment). Because this garage hadn't called me on Friday or Saturday I arranged with an another garage instead (but not via the website) and had the work done on the Monday. The website implies that the garage will ring you to confirm the appointment and not to rely just on the website booking system but this garage seemed to be relying on the website as communication to customers. All very confusing. Will just book garage direct next time."